Reference Services User Services Library and Information Science

Reference Services

This category is for web sites that discuss the provision of reference and information seeking services to the users of physical and virtual libraries.

• - Several bibliographies, lists, papers, and reports on online or virtual or digital reference services.
  
• - Article critical of chat and e-mail reference services in libraries.
  
• - Collection of links that library staff would find useful in conducting reference work.
  
• - Describes the business concept of management by wandering around and details how it can be used in providing patrons with better reference assistance.
  
• - Criteria list to be used to evaluate the reference skills of library staff.
  
• - Guidelines to help libraries create cooperative agreements to share reference services between institutions.
  
• - Guide to the answering of reference questions in areas of medicine, law, and business. Discusses ways that librarians can answer deal with these questions in a way that prevents the librarian from dispensing legal or medical advice.
  
• - The goal of Minnesota Opportunities for Reference Excellence continues to be improving the overall quality of reference service, which includes the reference interview, print and electronic sources, and Readers' Advisory.
  
• - Unofficial Stumpers-L auxiliary web page for the difficult reference questions mailing list.
  
  

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