Mystery Shopping Customer Service

Mystery shopping is a service provided to businesses to give them feedback on the quality of their services, businesses, websites and/or personnel. Generally this is done by employing persons who visit the business, conduct transactions, and then provide a report on their experiences. Services should involve some kind of interpersonal contact, customarily in-person or by telephone. Web-only mystery shopping is a possibility as well. This category is NOT for sites which essentially sell a list of mystery shopping companies or otherwise claim to have some "secret" to success as a mystery shopper for the right price.

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• Quality Scheduling Group LLC - Providers of scheduling, recruiting, and editing services for the mystery shopping industry. Personalized consulting service for each client. Mystery shoppers may register in our database. Job board available.
  
• Shoppers Confidential Inc. - Services include customer satisfaction measurement, competitor intelligence, compliance and integrity audits, and customer surveys. Covers Canada and the U.S.A.
  
• Speedmark Information Services - Marketing services company that specializes in providing customized data collection for Consumer Products Manufacturers and multi-unit retailers. Services offered, and mystery shopper application.
  
• CV Marketing Research Inc. - Full-service mystery shopping and market research company serving Canada and the US. Custom designed customer service and satisfaction surveys, and secret shopping programs designed to help businesses improve their critical customer satisfaction levels
  
• Ath Power - Mystery shopper services catering to retail and financial services. Sales staff and management training and market research. Online application.
  
• Westcoast Mystery Shopping - Specializes in serving smaller retail chains throughout North America.
  
• AboutFace - Provider of mystery shopper programs and secret shopping services.
  
• Business Evaluation Services - Business and retail on-site, telephone and customer feedback secret shopper services.
  
• Customer 1st - Full service mystery shopping company providing on-line reporting for customer service evaluation.
  
• Confero, Inc. - Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application.
  
• Tern Consultancy - Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.
  
• Sensor Quality Management Inc. - Mystery shopping services with either local residents or shoppers who have experience in a particular industry. Information for clients; application form for prospective shoppers.
  
• Berring HIne Consulting - Telephone-based mystery shopper programmes as part of a wider evaluation of public sector services.
  
• Mystery Shopping Providers Association - Trade association of mystery shopping providers and resource for shopper applicants.
  
• Guest Check - Offers mystery shopping investigative services exclusively to hotels, restaurants, and resorts.
  
• Premier Service - A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting services across Canada, the US and Puerto Rico.
  
• The Kirandt Group, LLC - Offers mystery shopping and competitive intelligence services exclusively the casino gaming industry.
  
• QualityWorks Associates - A market research organization that conducts surveys and mystery shopping.
  
• SNEAK PEAKms - Offers a variety of customized mystery shopper and caller services.
  
• Ardent Services, Inc. - Mystery shopper services catering to retail, restaurant, hotel, airline and car rental industries. Online application.
  
• Byers Choice - Offers services in Mid-Atlantic and Northeasten United States for fast food and convenience store industry. Includes application and reasons to consider using services.
  
• Greet America Mystery Shopping - Conducts many types of evaluations and surveys across North America.
  
• Consumer Research Group (CRG) - Mystery shopper consultant services to the retail industry.
  
• National Shopping Service - Mystery shopping in America and Europe.
  
• Feedback Plus, Inc. - Customized mystery shopping programs.
  
• Satisfaction Services, inc. - Providing customized quality and service evaluation programs to restaurant, hospitality, retail, and service companies. Online service available.
  
• JKS Mystery Shopping Ltd - Offers mystery shopping for retail, leisure and tourism sectors. List of services, profile and contacts.
  
• A Customer's Point of View, Inc. - Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application.
  
• Game Film Consultants - Video mystery shopping.
  
• Perfectly Frank inc. - A boutique mystery shopping company. Areas of specialization, pricing, and contacts.
  
• Data Quest, Ltd. - Monitoring customer service performance and employee honesty in a broad range of industries (Hotels, Restaurants/Bars, Retail).
  
• Schryver Enterprises. LLC - Develops and customizes training courses in customer satisfaction, and provides mystery shopping services.
  
• Sinclair Service Assessments - Company provides mystery shopping services throughout the U.S. and abroad. Sign-up area for shoppers.
  
• Mystery Shopping Matters - Created to share and exchange best practices amongst end-users of a mystery shopping program.
  
• Service Evaluation - Provides a solution for keeping on top of the front line.
  
• PAN Research - Services include mystery shopping, satisfaction surveys, and retail audit. Also website usability testing.
  
• Shoppers, Inc. - Mystery shopper services to bank, restaurant and retail industries. Employee incentive plans and surveys. Online application and shopper resource.
  
• Mars Research - Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys.
  
• Restaurant Evaluators, Inc. - Customer feedback and evaluation services. Company profile, news and contacts.
  
• ICC - Decision Services - Mystery shopping and merchandising solutions. Services retail and restaurant industry. Programs customized to meet the objectives and budget of customers.
  
• Secret ShopNET - Mystery shopping services. Apply online.
  
• Mystery Shoppers - Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business.
  
• The Insight Group International - Provides food and beverage service evaluations and full property evaluations for hotels.
  
• Reality Check Mystery Shopper - Shopper evaluations. Apply online.
  
• C-Chex - Partners with retailers to ensure cashiers comply with age-restricted sales policies while providing an objective view of operations.
  
• Shop'n Chek International - Mystery shopping and market research services for customer satisfaction measurement.
  
• IntelliShop - Nationwide mystery shopping and secret shopping solutions to more than 25 industries. Services include on site, video, telephone, and web. Online reporting system.
  
• Sipe and Associates - Provides customer service evaluations, mystery or secret shopping services.
  
• Clandestine Marketing - Mystery shopping solutions, marketing research and secret mystery shoppers. Also retail observation and restaurant evaluation.
  
• Count On Us - Mystery shopper services to restaurants, bars, hotels, banks, retail and service industries. Licensed investigators. Online application.
  
• DSG Associates, Inc. - Mystery shopping services to the retail food service industry. Online application.
  
• Frontline Shoppers Inc. - Offering mystery shopping and merchandising compliance evaluations. Also consumer research and training services.
  
• Service Performance Group - Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria.
  
• Mysteryshopomatic.com - Online tools for mystery shopping providers: web-accessible form and report editors, ftp transfer, automatic scoring of submitted forms, and report downloading in ZIP and CSV format. Monthly fee for access to these tools.
  
• GAPbuster Worldwide - Providers of mystery shopping services. Also customer experience evaluation and international benchmarking. Company profile, locations, contacts and Online shopper application.
  
• Hidden Concepts Inc. - Mystery shopping and secret evaluating in person, online, by telephone or via competitive shopping. Case studies, tips and publications. Company profile and contacts.
  
• Amusement Advantage, LLC - Amusement park mystery shopping. Online application.
  
• Second To None, Inc. - Full service mystery shopping solutions. Apply online.
  
• ServiceTRAC, Inc. - National and international mystery shopping and full service market research firm providing market analysis, measurements and solution services.
  
• Inland Retail Services - Specialists in mystery shopping and merchandising services. Includes services and contacts.
  
• Mystery Shopping Resources - Listings of companies needing shoppers, a shoppers' bulletin board, a live chat area, and a page of links to free or inexpensive items.
  
• Mystery Review - Mystery Review offers high quality mystery shopping surveys to check how customers do see shops, hospitals and theaters.
  
• Imyst, Inc. - Provides customized mystery shopping services for automotive dealerships, retail locations, restaurants, hotels and apartments, telephone programs, and customer service evaluation.
  
• Consumer Impressions, Inc. - Providing mystery shopping services in the United States.
  
• Dynamic Advantage - Provides mystery shopping and customer satisfaction measurement services. News archive, and monthly newsletter.
  
• Northwest Loss Prevention Consultants - Restaurant, apartment and retail mystery shops. On line shopper application.
  
• National Shopping Service Network, LLC - Offers a variety of mystery shopping services.
  
• Sights on Service, Inc. - A mystery shopping company with shopping opportunities available across the lower 48 states and Hawaii in the US.
  
• Kinesis - Web-based reporting that targets all levels of an enterprise. Mystery shopping, focus groups, web-site pop up surveys, telephone interviews and customer feedback.
  
• Service Check - Customer service audits performed throughout North America.
  
• Richey International - Quality management programs to enhance performance, measure product quality, and maintain brand stature.
  
• Verification Roberte Inc. - Providing mystery shopping, customer service evaluation, surveys and analysis. Specializing in retail and food industries. Covers Canada and USA.
  
• ICU Associates Inc. - Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available.
  
• A Step Above Service Evaluations, Inc. - Florida-based service evaluations to varied industries.
  
• Mystery Shop Inc. - Print, telephone, and video mystery shop services.
  
• Secret Shopping Services - Specializes in retail, restaurant, malls, jewelers, coffee houses, integrity issues and customer service audits. Company profile and contacts.
  
• Shopper Anonymous - Australian mystery shopping organization.
  
• Retail Maxim - UK-based mystery shopping services including competitor visits and internet and telephone shopping.
  
• Anonymous Insights, Inc. - Marketing research firm that specializes in customer satisfaction programs. Online application.
  
• Infotel - Serving retailers, restaurant/quick-serve, manufacturing and service industries with custom-designed mystery shopping programs.
  
• Service Intelligence, Inc. - Provides actionable, real-time Internet-based mystery shopping and performance assessment across all of North America.
  
• Imaginus Training & Development Inc. - Mystery shopping, web shopping, training, motivational seminars, and focus groups.
  
• AQ Services International - Mystery shopping, quality research, and consultancy services. Company profile, locations and contacts.
  
• Associate Consumer Evaluations Mystery Shopping - Offering customer service evaluations, exit interviews, and employee training with web access. Resource for shoppers and online application.
  
• Mystique Shopper LLC - Mystery shopping services to varied industries. Web-based reporting.
  
• Hilli Dunlap Enterprises - Services offered, contact details, and application to be a shopper.
  
• Jireh Scheduling and Research - Provide research to business organizations by consumer evaluations.
  
• BestMark, Inc. - Offers mystery and secret shopper services, including online surveys and reporting.
  
• Customer Point of View - A mystery shopping service catering exclusively to the restaurant and hotel foodservice industries since 1985.
  
• React Surveys - Providing mystery shopping services to measure and improve service delivery from a customer perspective.
  
• Service Excellence Group - Provides customer service development through mystery shops, customer service/management/sales training, personalized consultation, and a quarterly training publication. Find contact information, list of services, and details for potential shoppers and cl
  
• The Christian Science Monitor - Article about Shoppers who spy on those who serve, amateur detectives rate firms on everything from cleanliness to customer service.
  
• ServiceSense - Service evaluation programs and customer care consulting for restaurants, retail stores, service businesses and call centers.
  
• Mystery Shoppers Ltd. - Mystery shopping and customer service training and consultancy services. UK.
  
• Tenox Appraisal Systems - Customer satisfaction measurement specialists.
  
• ComSim, Inc. - Gathers and reports customer perceptions, feedback and suggestions concerning products and services for high-technology companies. Profile, FAQ and contacts.
  
• Certified Reports, Inc. - Mystery shopping and market research surveys for financial, restaurant, retail and service industries. Also offer proof-of-performance theatre audits. Online application.
  
• Retail Rapport Ltd. - Mystery shopping agency. List of services, details about applying, and contact information.
  
• RetailTrack - Retail, service, hospitality and call center mystery shopping.
  
• Support Financial Resources, Inc. - Customer-driven mystery shopping and consultative services specializing in the financial services industry.
  
• At Random Communications - Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available.
  
• Customer Service Perceptions - Website, telephone and on-site mystery shopping services. Online application. Employee surveys and competitor price check services also available.
  
• Shop'n Chek - Offers mystery shopping and market research services for customer satisfaction measurement in Australia and New Zealand. profile and contacts.
  
• Albatross - Focus on customer service and sales performance in shops and offices across China and Asia. Company profile, news, and contacts.
  
• Advanced Phone Ups - Telephone training and mystery shopping of all types of vehicle dealerships.
  
• Checkout (UK) Ltd - A customized mystery shopper program using specialized secret shoppers with a video recorded analysis.
  
• J.M. Ridgeway Co. - A market research and mystery shopping company providing national coverage.
  
• Creative Image Associates - A consulting and training company specializing in assisting financial institutions to achieve a successful sales and service culture. Training, evaluation, and incentive programs designed to maximize employee performance.
  
• All-Star Customer Service, Inc. - Offering traditional, audio, and video mystery shopping, and market research. Also training training programs.
  
• Shop Incognito - Offers mystery shopping training and support services. Also articles, podcasts and learning materials.
  
• The Hotel Shopping Network - Provider of hotel mystery shopping and sales training services to the hospitality industry.
  
• Shoppers Critique International - Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information.
  
• SpySee - Providing mystery shopping and reviews of business performance.
  
• Shoppers' View - Provides mystery shopping on site and by telephone to the retail industry. Online application.
  
• Hindsight - Business evaluations by mystery shoppers, customer service information collectors, local and US national. Comparison graphs for managers.
  
• Sutter Marketing - Mystery shopping and compliance audits powered by Palm technology with digital photo documentation. Website accessible data. Find details about the business, services offered, and contact information.
  
• The Performance Edge, Inc - Mystery Shopping services. Customer Service Feedback. Online application.
  
• Presence Quality Mystery Shopping - Specialists of network assessments.
  
• The Secret Shopper Company - Offers a full range of secret shopping services, with reports tailored to motivate rather than criticize. Online training required for all shoppers.
  
• Shadow Shopper - Offers mystery shopping, website evaluation and reports.
  
• ITS (Incognito) - Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry.
  
• Focus Plus Service Auditors - An independent customer service monitoring company which provides evaluation of customer service.
  
• eMysteryShopper - Independent review of website usability and efficiency from a customer's point of view. Online application.
  
• Douglas Stafford International - Video, telephone, and physical mystery shopping. Automotive industry specialists. Streaming video and audio results online.
  
• Michelson & Associates, Inc. - Description of the company and services offered. Apply online to be a shopper.
  
• Quality Eye Mystery Shopping - A UK-based company providing telephone audits, mystery shopping, website evaluations, and competitor comparisons for the retail and public sector.
  
• Evaluation Systems for Personnel - Provides mystery shopping and sales training services. [Houston]
  
• Sonya's Mystery Shoppers - Has some current jobs, a polling area where shoppers can rate shopping companies, and a private list of companies looking for shoppers (list is available for a fee).
  
• Service Alliance, Inc. - Provides mystery shopping services to a variety of industries throughout the United States.
  
• Pacific Research Group - Services include mystery shops, site inspections, and phone surveys.
  
• Jancyn Evaluation Shops - Secret shopping services used by the retail, restaurant and rental housing industry.
  
• Anonymous Shoppers and Assessments of Pittsburgh (ASAP) - Shopper evaluations of restaurant, fast food, retail, health care, insurance, banking, grocery, automobile and sales and service. Online application.
  
• Ethos Consultancy - Providers of mystery shopping, process improvement, e-solutions and benchmarking studies in the Middle East.
  
• Mysteryshopper.com.au Pty Limited - Focuses on Australian shops but also New Zealand, United Kingdom and the United States of America.
  
• Mystery Shopper, USA - Sign up to be a shopper or inquire about using this business's services.
  
• Secret Sleuths - Services offered, staff, contact details, and shopper application.
  
• Check Mark, Inc. - Mystery shopper services to banking, restaurant, retail and entertainment sectors. Online application.
  
• BARE International - Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application.
  
• Quality Assessments Mystery Shoppers, LLC - Details how to become a customer and receive feedback on quality service, how to stimulate word-of-mouth, and suggestive selling.
  
• Performance In People Ltd - UK-based telephone and video mystery shopping services.
  
• SG Marketing Group - Company description, services offered, and online shopper application.
  
  

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