Mystery Shopping Customer Service

Mystery Shopping

Mystery shopping is a service provided to businesses to give them feedback on the quality of their services, businesses, websites and/or personnel. Generally this is done by employing persons who visit the business, conduct transactions, and then provide a report on their experiences. Services should involve some kind of interpersonal contact, customarily in-person or by telephone. Web-only mystery shopping is a possibility as well. This category is NOT for sites which essentially sell a list of mystery shopping companies or otherwise claim to have some "secret" to success as a mystery shopper for the right price.

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• - Has some current jobs, a polling area where shoppers can rate shopping companies, and a private list of companies looking for shoppers (list is available for a fee).
  
• - Mystery shopper services to banking, restaurant, retail and entertainment sectors. Online application.
  
• - Customer satisfaction measurement specialists.
  
• - Provides mystery shopping on site and by telephone to the retail industry. Online application.
  
• - Offers a range of mystery shopping services with a core focus on the financial services industry and service-oriented retail companies. Core competence is helping companies prevent discriminatory and unfair sales practices.
  
• - Partners with retailers to ensure cashiers comply with age-restricted sales policies while providing an objective view of operations.
  
• - Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria.
  
• - Full service mystery shopping solutions. Apply online.
  
• - Mystery shopper services to restaurants, bars, hotels, banks, retail and service industries. Licensed investigators. Online application.
  
• - Providing customized quality and service evaluation programs (a concept of mystery shopping) to restaurant, hospitality, retail, and service companies. Online service available.
  
• - Quality assurance company specializing in mystery and comparison shopping.
  
• - Customer service audits, mystery shopping, documentation, training, and records management.
  
• - Telephone-based mystery shopper programmes as part of a wider evaluation of public sector services.
  
• - Mystery shopping and merchandising solutions. Services retail and restaurant industry. Programs customized to meet the objectives and budget of customers.
  
• - Company description, services offered, and online shopper application.
  
• - Description of services offered. Shoppers may apply online.
  
• - Myster shopping services to the retail food service industry. Online application.
  
• - Mystery shopper services catering to retail, restaurant, hotel, airline and car rental industries. Online application.
  
• - Services include mystery shops, site inspections, and phone surveys.
  
• - Provides transaction experience studies, mystery shopping, customer surveys, competitive intelligence services, and special consulting services. Apply online to be a shopper.
  
• - A market research and mystery shopping company providing national coverage.
  
• - UK-based mystery shopping services including competitor visits and internet and telephone shopping.
  
• - Service evaluation programs and customer care consulting for restaurants, retail stores, service businesses and call centers.
  
• - Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available.
  
• - Retail, service, hospitality and call center mystery shopping.
  
• - News, articles, and mystery shopper details.
  
• - Offers a variety of mystery shopping services.
  
• - Business and retail on-site, telephone and customer feedback secret shopper services.
  
• - Marketing services company that specializes in providing customized data collection for Consumer Products Manufacturers and multi-unit retailers. Services offered, and mystery shopper application.
  
• - Each week, as many as 500,000 amateur detectives rate firms on everything from cleanliness to customer service.
  
• - Customer-driven mystery shopping and consultative services specializing in the financial services industry.
  
• - Hidden camera video captures real-time employee interactions to improve customer service, sales, and other target areas.
  
• - Company provides mystery shopping services throughout the U.S. and abroad. Site includes a sign-up area for shoppers.
  
• - Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry.
  
• - Mystery shopping and market research surveys for financial, restaurant, retail and service industries. Also offer proof-of-performance theatre audits. Online application.
  
• - Customized mystery shopping services.
  
• - Website, telephone and on-site mystery shopping services. Online application. Employee surveys and competitor price check services also available.
  
• - Offers a variety of customized mystery shopper and caller services.
  
• - Offering customer service evaluations, exit interviews, and employee training with web access. Resource for shoppers and online application.
  
• - Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available.
  
• - Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application.
  
• - Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application.
  
• - Shoppers pay annual fee to be part of an employee database accessed by would-be mystery shopper employers.
  
• - Telephone training and mystery shopping of all types of vehicle dealerships.
  
• - UK business specializing in phone and personal visits, and mail and email inquiries to customer service departments.
  
• - A British company specializing in worldwide mystery shopping and market research.
  
• - Details about the company, services offered and how to become a shopper.
  
• - Listings of companies needing shoppers, a shoppers' bulletin board, a live chat area, and a page of links to free or inexpensive items.
  
• - Mystery shopping and customer service training and consultancy services. UK.
  
• - Details how to become a customer and receive feedback on quality service, how to stimulate word-of-mouth, and suggestive selling.
  
• - Australian mystery shopping organization.
  
• - Business evaluations by mystery shoppers, customer service information collectors, local and US national. Comparison graphs for managers.
  
• - Sign up to be a shopper or inquire about using this business's services.
  
• - Independent review of website usability and efficiency from a customer's point of view. Online application.
  
• - Specialists of network assessments.
  
• - Mystery shopping services to varied industries. Web-based reporting.
  
• - Florida-based service evaluations to varied industries.
  
• - A market research organization that conducts surveys and mystery shopping.
  
• - Mystery shopping, web shopping, training, motivational seminars, and focus groups.
  
• - Specialists in mystery shopping and merchandising services. Includes services and contacts.
  
• - Amusement park mystery shopping. Online application.
  
• - Provider of hotel mystery shopping and sales training services to the hospitality industry.
  
• - Description of the company and services offered. Apply online to be a shopper.
  
• - Providing mystery shopping, customer service seminars and front line service employee training programs.
  
• - National and international mystery shopping and full service market research firm providing market analysis, measurements and solution services.
  
• - Offers mystery shopping and competitive intelligence services exclusively the casino gaming industry.
  
• - Customized mystery shopping programs.
  
• - Customer service mystery shopping, marketing data collection and compliance audit programs. Apply online to be a shopper.
  
• - Video, telephone, and physical mystery shopping. Automotive industry specialists. Streaming video and audio results online.
  
• - Independent website usability evaluation service.
  
• - Ahnie Costin summarizes some of her experiences as a shopper.
  
• - Mystery shopper services to bank, restaurant and retail industries. Employee incentive plans and surveys. Online application and shopper resource.
  
• - Conducts mystery shopping and quality reports for restaurants and lodging facilities.
  
• - Trade association of mystery shopping providers and resource for shopper applicants.
  
• - Services offered, contact details, and application to be a shopper.
  
• - Offers services to retail and service industries in the United States. Online application.
  
• - Secret shopping services used by the retail, restaurant and rental housing industry.
  
• - Full service mystery shopping company providing on-line reporting for customer service evaluation.
  
• - Web-based reporting that targets all levels of an enterprise. Mystery shopping, focus groups, web-site pop up surveys, telephone interviews and customer feedback.
  
• - Provides scheduling and recruitment services to mystery shopping companies.
  
• - A mystery shopping service catering exclusively to the restaurant and hotel foodservice industries since 1985.
  
• - Provides project training for mystery shopping/merchandising companies, training and certification for mystery shoppers/merchandisers, business referrals, resource and reference links, and mediation.
  
• - Provides actionable, real-time Internet-based mystery shopping and performance assessment across all of North America.
  
• - Mystery shopping agency. List of services, details about applying, and contact information.
  
• - Develops and customizes training courses in customer satisfaction, and provides mystery shopping services.
  
• - A consulting and training company specializing in assisting financial institutions to achieve a successful sales and service culture. Training, evaluation, and incentive programs designed to maximize employee performance.
  
• - Restaurant, apartment and retail mystery shops. On line shopper application.
  
• - Mystery shopper consultant services to the retail industry.
  
• - Wide range of mystery shopping services, on-site, telephone and web-based to the retail industry. Online application.
  
• - Online mystery shopping services with resource links for shopper applicants. Online application.
  
• - Mystery shopping services. Apply online.
  
• - Online tools for mystery shopping providers: web-accessible form and report editors, ftp transfer, automatic scoring of submitted forms, and report downloading in ZIP and CSV format. Monthly fee for access to these tools.
  
• - Conducts many types of evaluations and surveys across North America.
  
• - Offers a full range of secret shopping services, with reports tailored to motivate rather than criticize. Online training required for all shoppers.
  
• - A UK-based company providing telephone audits, mystery shopping, website evaluations, and competitor comparisons for the retail and public sector.
  
• - A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting services across Canada, the US and Puerto Rico.
  
• - Shopper evaluations of restaurant, fast food, retail, health care, insurance, banking, grocery, automobile and sales and service. Online application.
  
• - Mystery shopping, market research, and online surveys.
  
• - Mystery shopping in America and Europe.
  
• - Provides a comprehensive solution for keeping on top of the front line.
  
• - Introductory article covering the basics.
  
• - Customer service audits performed throughout North America.
  
• - Specializes in serving smaller retail chains throughout North America.
  
• - Customer service consulting company. Material for prospective and actual secret shoppers, details for prospective clients, and contact information.
  
• - A customized mystery shopper program using specialized secret shoppers with a video recorded analysis.
  
• - Mystery shopping and compliance audits powered by Palm technology with digital photo documentation. Website accessable data. Find details about the business, services offered, and contact information.
  
• - Quality management programs to enhance performance, measure product quality, and maintain brand stature.
  
• - Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys.
  
• - Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information.
  
• - Offers mystery shopping investigative services exclusively to hotels, restaurants, and resorts.
  
• - Video Mystery Shopping specializes in new home shops.
  
• - Retail, restaurant, service, sales and entertainment complex mystery shopping. Online application.
  
• - Provides food and beverage service evaluations and full property evaluations for hotels.
  
• - Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business.
  
• - Print, telephone, and video mystery shop services.
  
• - Full-service mystery shopping and market research company serving Canada and the US. Custom designed customer service and satisfaction surveys, and secret shopping programs designed to help businesses improve their critical customer satisfaction levels
  
• - Full service market research firm.
  
• - Services offered, staff, contact details, and shopper application.
  
• - Serving retailers, restaurant/quick-serve, manufacturing and service industries with custom-designed mystery shopping programs.
  
• - Provides mystery shopping services to a variety of industries throughout the United States.
  
• - Mystery Shopping services. Customer Service Feedback. Online application.
  
• - Focuses on Australian shops but also New Zealand, United Kingdom and the United States of America.
  
• - Mystery shopping and market research services for customer satisfaction measurement.
  
• - UK-based telephone and video mystery shopping services.
  
• - Provides mystery shopping and sales training services. [Houston]
  
• - Video mystery shopping.
  
• - A full-service mystery shopping and restaurant consulting firm. Barfly uses hospitality industry professionals to conduct its shops.
  
• - Mystery shopper services catering to retail and financial services. Sales staff and management training and market research. Online application.
  
• - Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application.
  
• - Mystery shopping services with either local residents or shoppers who have experience in a particular industry. Information for clients; application form for prospective shoppers.
  
• - Marketing research firm that specializes in customer satisfaction programs. Online application.
  
• - Shopper evaluations. Apply online.
  
• - Provides customer service development through mystery shops, customer service/management/sales training, personalized consultation, and a quarterly training publication. Find contact information, list of services, and details for potential shoppers and cl
  
  

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