Customer Service

Customer Service

The Customer Service category is a directory of resource sites containing information related to the broad field of customer service (including customer satisfaction, technical support, etc.). This category will contain a combination of informational sites broadly related to customer service theory and its practical application, of interest to customer service related professionals in all industries and occupations. It will also contain resource listings of practitioners (companies, governmental, academic) engaged in some aspect of customer service (consulting, facilitation, training, etc.). Check subdirectories for specific topics.

Top: Business: Customer Service

See Also:

- Permission-based IVR-interactive customer survey for customer satisfaction research.
- Provides an integrated approach to measuring customer satisfaction across every sales and support channel.
- Customer Relationship Management in the E-Business World
- Offers fully-integrated phone, e-mail and internet communication management solution to e-businesses for better customer service.
- Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.
- Provides mystery shopping services, merchandising, and point of sale marketing audits.
- Focus on conflict at work, particularly with customers. Free articles and help on all aspects of conflict with customers and how to avoid.
- Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
- Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.
- An informative article on how companies can immediately begin to improve customer service.
- Provides 24 hour online customer service for online businesses who lack in house resources. Test web sites and offer multilingual live support.
- Helps organizations improve performance and customer service.
- Provides customer service training and motivational seminars.
- Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions.
- Customer service training and free articles.
- An eCRM-based promotional management company. Enable companies to establish relationships with customers before, during and after the sale.
- Skill-based training programs designed to change behavior and improve customer contact skills and related performance.
- Provides keynote speaking, training and facilitation of customer service programs focusing on the theme, "Taking Service Outside the Boundaries." Training tools and facilitators' guides available.
- European consulting company focusing on customer relationship management and customer-focused eBusiness. Includes management, company background, values, partners, news and client list.
- Provides consulting, training, and publication services to improve customer relationships and loyalty.
- Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports.
- Customer service consulting and training organization.
- Provides customer research (consumer research and business-to-business research), industry benchmarking and customer relationship management strategies and process development.
- Solutions for live online collaboration between customers and sales and customer service agents.
- Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.
- A provider of technologies and programs that emphasize the preservation and enhancement of customer relationships.
- Provides companies with rewards, incentives and guidance to recognize service reps for National Customer Service Week (Oct. 2-6).
- Association of companies that conducts benchmarking studies to identify the best practices surrounding customer service issues that improve the overall operations of the members.
- Facilitates focus groups for market research purposes only.
- Provider of consulting services and products that grow and protect large-scale, retail clients' customer relationships.
- Specializes in hospitality industry employee evaluation, training and monitoring.
- Measure-X training will shows how to measure satisfaction and retain customers longer.
- Customer service and sales strategy evaluating, developing, training and monitoring.
- Information, planning assistance, and celebration support materials and products for customer service week, the first week of October each year.
- Focuses on building customer loyalty for internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics.
- Telephone skills training. Testimonials, course descriptions, client list, staff biographies, and contact information.
- Create and administer internet-based surveys for any purpose. Ideal for customer satisfaction surveys, employee satisfaction surveys, 360 feedback, market research.
- Progressive Image assists businesses and individuals in enhancing their image through improved customer service skills and executive training.
- Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.
- Offers assistance with customer service, acquisition and retention programs, as well as customized marketing research targeted by customer base.

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