Call Centers Telecommunications

Call Centers

Call centers are service operations that handle routine communications by telephone, email, fax, or other electronic means, between an organization and outside parties. The communications typically involve such things as product information, technical support, live messaging, ordering, and telemarketing.

• Top/Business/Business Services/Customer Management
• Top/Business/Customer Service
• Top/Business/Marketing and Advertising/Telemarketing
• Top/Business/Telecommunications/Customer Management

• - Agent and supervisor call center training on the web or CD-ROM.
  
• - Offers call routing technology for dealer locator Allows customer calls made to centralized toll free number to be automatically and accurately distributed to a geographically appropriate dealer or call center.
  
• - UK trade association representing the call and contact centres.
  
• - Offshore call centre providing outsourced Call Center services based out of the Philippines.
  
• - UK based outsourced call centre services provider offering inbound and outbound solutions.
  
• - Chez Convergys, nous fournissons des solutions d'entreprise qui vous permettent d'鴡blir des connexions rentables avec vos clients.
  
• - Convergys fornisce soluzioni aziendali che vi consentono di creare rapporti redditizi con i vostri clienti.
  
• - Provider of interactive voice response (IVR), voice recognition, computer telephony, interactive web response and e-commerce software solutions to government, utility, insurance and higher education marketplaces.
  
• - Erlang traffic planning formulas and add-ins for Microsoft Excel.
  
• - Timeshared network based telesales dialing system.
  
• - Automated and multi media telecommunication service platform for self-help and high response inbound or outbound campaigns. Utilization of IVR, call and contact centre technology, text-to-speech, speech recognition, SMS, fax, email and access numbers.
  
• - Contact center simulation-based training program for customer service, sales and coaching.
  
• - Web-hosted applications service provider of customer contact center solutions with integrated interface for all channels of customer contact such as phone, email and web chat.
  
• - Provides call center management services.
  
  

Copyright © 1995-2007 Internet Advertising Solutions, Inc.
Copyright Notice | Privacy Policy | Site Map | APR