Software Call Centers Telecommunications

Software to assist in the development and operation of call centers. CTI and Help Desk software are not shown in this category.

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• Astute Solutions - Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
  
• i-Net Applications Ltd - Provides a range of voice recording applications based upon the Microsoft platform.
  
• Radix Services Ltd - IVR Software and IVR Servers for small / medium business applications.
  
• Lagan Inc. - Provides CRM, contact center, and 3-1-1 software.
  
• Noetica - Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions.
  
• EchoPass - An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs.
  
• Digivoice - Developers and implementers of complete contact center software solutions.
  
• Electronic Technology Systems - Contact center voice, screen, call recording and monitoring software solutions.
  
• Applied Business Technologies - Provider of Call Center recording and quality audit solutions.
  
• Callscripter - Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite.
  
• Data-Tel Info Solutions - Offering a fully featured predictive dialing system.
  
• InVision Software AG - Web based scheduling solution. Bundled with a Day planner for job tracking within shifts.
  
• OPC Marketing - Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions.
  
• Amtelco - Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
  
• Amcat - Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.
  
• Digisoft Computers - Vendor of scripting software for call centers.
  
• Zeacom - Producer of customer call center and telephony integration software.
  
• Wicom - Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing.
  
• VerbatimTPV - Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations.
  
• Braxtel Communications - Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).
  
• NBX Software - Provides industry specific software solutions for use with 3Com's NBX Voice System.
  
• Teltone Corporation - Provides software to enable remote workers to have seamless access to the corporate telecommunications facilities.
  
• Blå Tornet Data AB - Offers software development and consulting based around support organization and management.
  
• Genesis Systems - Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business.
  
• Vocalcom - Offers a range of call center software products, including predictive dialers and sms management solutions.
  
• Database Systems Corp. - Provider of call center technology, including software, predictive dialer systems, and web development products.
  
• Trio - Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications.
  
• The Amanda Company, Inc. - Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA).
  
• KoolToolz - Provides workforce planning tools for call centers, including schedule agents and performance analysis.
  
• Hansen Software - Call accounting software systems for the general or professional business or the Hospitality industry.
  
• Teleopti - Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks.
  
• Who's Calling - A customer capture service providing intelligence about prospects and customers making inbound telephone calls.
  
• Engage Technology - Specializes in Computer Telephony and E-Commerce solutions software.
  
• PeopleForce - Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information.
  
• Envision Telephony, Inc. - Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
  
• synTelate - Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing.
  
• Portage Communications - Offers a range of call center software tools for forecasting and staffing.
  
• CosmoCom - Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).
  
• Inova Solutions - Provider of call center reporting software and hardware, mass notification systems for schools and universities, and Power over Ethernet (PoE) network clocks.
  
• Coordinated Systems, Inc. - Provides software for agent monitoring and call recording.
  
• Scrub DNC - Offers Windows software capable of removing the phone numbers contained in a DNC list.
  
• KGA - Offers PC-based training and assessment programs for call centers and a number of other industries.
  
• ACM Diagnostics - Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers.
  
• Concerto Software, Inc. - Offers software and services for customer interaction management.
  
• ISx, Inc. - Provides Directory Assistance software for telecommunications call centers.
  
• Stratasoft - Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products.
  
• PanaLog Software - Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems.
  
• Ansapoint Call Center Software - Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
  
• Mercom - Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers.
  
• ChaseData Corporation - Specializes in delivering predictive dialing software to medium and large call centers.
  
• Avotus - Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system.
  
• TeleWare PLC - Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR.
  
• Gryphon Networks - Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.
  
• Information Access Technology - Provides established predictive dialing and interactive communication software for the call center environment.
  
• VoiceLogger - The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business.
  
• e-talk Corporation - Offers call center and help desk software to aid monitoring and evaluation.
  
• JBGL Technological Innovation Group Inc. - Provides on-hold music and message digital announcement software.
  
• UtilCall - Provides a range of call center software utilities.
  
• Xentrax - Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring.
  
• Odesoft Software - Offers end-to-end solutions, including IVR and VoIP, with focus on web application and software development.
  
• Centergistic Solutions - Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.
  
• Vox Spectrum Inc - Offers contact management software, monitoring software, and digital voice recording and voice logging solutions
  
• OptiStaff Corporation - Provides contact center call and screen recording software used to evaluate and improve customer / employee interaction.
  
• XETA Technologies, Inc. - Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA).
  
• Perimeter Technology - Provider of management information systems for center-based automatic call distribution systems.
  
• Dial Connection, Inc. - Offers predictive dialing, telemarketing and call center software solutions.
  
• Cacti Inc - Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
  
• Professional Telecommunications, Inc. - Distributor of business management solutions for the call center industry.
  
• Data Collection Resources - Offers monitoring and agent evaluation software.
  
• Altitude Software - Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
  
  

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