Software Call Centers Telecommunications

Software Call Centers Telecommunications

Software

Software to assist in the development and operation of call centers. CTI and Help Desk software are not shown in this category.

Top: Business: Telecommunications: Call Centers: Software

See Also:

- Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system.
- Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
- Offers contact center technology for inbound, outbound, and fully blended customer contact centers.
- Provider of technological solutions software to store, identify, retrieve and analyze digitally recorded telephone or electronic customer communications.
- Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite.
- Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks.
- Provider of systems development software and integration solutions for customer service contact centers.
- Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.
- Distributor of business management solutions for the call center industry.
- Provider of solutions for optimizing contact center performance through real-time data integration and visualization.
- IVR Software and IVR Servers for small / medium business applications.
- Provides a range of call center software utilities.
- Provides industry specific software solutions for use with 3Com's NBX Voice System.
- Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information.
- Offers comprehensive software and services for customer interaction management.
- Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products.
- Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers.
- Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace.
- Offers call center and help desk software to aid monitoring and evaluation.
- Offers an IVR helpdesk call center application, which can be provided in either French or English.
- Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.
- Provider of Call Center recording and quality audit solutions.
- Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.
- Provider of management information systems for center-based automatic call distribution systems.
- The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs.
- Provides recording and analysis software designed to enable customer contact centers within a company to record and evaluate interactions through multiple communications media, such as telephone and Web chat. (Nasdaq: WITS).
- Provides established predictive dialing and interactive communication software for the call center environment.
- Vendor of scripting software for call centers.
- Develops, markets and supports customer interaction management solutions for multimedia contact centers. (Nasdaq: APRS)
- Provides software to enable remote workers to have seamless access to the corporate telecommunications facilities.
- Offers end-to-end solutions, including IVR and VoIP, with focus on web application and software development.
- Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).
- Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications.
- Provides Directory Assistance software for telecommunications call centers.
- Offers workforce management software for customer contact centers.
- Provides contact center call and screen recording software used to evaluate and improve customer / employee interaction.
- Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
- Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions.
- Provides permission solutions for the telemarketing industry, enabling telemarketers to recapture prospects lost to federal and state ‘Do Not Call’ registries.
- Provider of instant callback tools for CRM designed to improve customer loyalty.
- Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR.
- Offers contact management software, monitoring software, and digital voice recording and voice logging solutions
- Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
- Offers PC-based training and assessment programs for call centers and a number of other industries.
- Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers.
- Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations.
- Offers Windows software capable of removing the phone numbers contained in a DNC list.
- Call center wallboard software for supervisors and agents, broadcasting real-time call center statistics, custom messages and alerts.
- Offers predictive dialing, telemarketing and call center software solutions.
- Provides a complete management system to optimize contact and processing centers.
- Provides software for agent monitoring and call recording.
- Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
- A customer capture service providing intelligence about prospects and customers making inbound telephone calls.
- Provides voice, data and software solutions, and offers systems integration, workflow and CRM services.
- Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions.
- Offers monitoring and agent evaluation software.
- Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
- Provides on-hold music and message digital announcement software.
- Offers complete customer contact solutions, supporting multiple channels and including voice, e-mail, web, wireless and VoIP.
- Provides computer telephony applications, including call center management software, predictive dialers and voice self service.
- Offers a range of web based call center management tools.
- Offers a range of call center software tools for forecasting and staffing.
- Contact center voice, screen, call recording and monitoring software solutions.
- Specializes in delivering predictive dialing software to medium and large call centers.
- Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA).
- Provides test tools, development and testing services for call centers, communication networks and network devices.
- Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
- Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring.
- The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business.
- Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA).
- Customer Relationship Management (CRM) software solutions aimed at the telecommunication and banking markets.
- Provider of integrated support solutions, and call center telephony. Offering telephony installation for computer supported telephony applications.
- The ContactIP call center software provides real-time, interactive audio and video interactions between customer and agent. Also offers collaboration tools and systems through ASP and/or license-based models.
- Specializes in Computer Telephony and E-Commerce solutions software.
- Developers and implementers of complete contact center software solutions.
- Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems.
- Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).
- Provides workforce planning tools for call centers, including schedule agents and performance analysis.
- Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries.
- Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business.
- Provider of call center technology, including software, predictive dialer systems, and web development products.
- Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing.
- Developer of the callLAB pc-based software for testing call center behavior using call-by-call simulation technology. This is used for strategic analysis and workforce management.
- Producer of customer call center and telephony integration software.
- An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs.
- A software developer, VAR, and partner covering both the call center and help desk industries.
- Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing.

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